Service Coordination Administrator

At Brotherhood of St. Laurence (BSL), we are seeking a passionate Service Coordination Administrator to join our dedicated team

Location: Frankston

Job Type: 6 month fixed term contract

Salary: $76,195.24-$81,702.37per annum, based on skills and experience plus 12% superannuation. (pro-rata for part-time employment)

What we offer our employees

• Salary packaging options to improve your take home pay – up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role

The Service Coordinator Administrator role provides administration and service coordination support to the Care at Home program in order to provide efficient tailored services to consumers.

Core Duties

• Be the first point of contact and respond to all service scheduling related queries for Care at Home clients
• Review rostering services and communicate with providers regarding changes and roster confirmations
• Create and maintain accurate client service schedules from service requests seeking guidance from the designated Case Manager
• Communicate service changes to relevant consumers, service providers and Case Manager
• Record all consumer related communication in database in accordance with procedure guidelines

About Brotherhood of St Laurence

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for

We are seeking an enthusiastic and motivated individual who has a passion for supporting the mission of BSL and delivering excellence in your role.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Experience in the Aged Care sector and/or Disability sector
• Holds a current Victorian Driver’s license
• Certification in Business Administration (desirable)
• Excellent interpersonal and communication skills with the ability to effectively engage with people from diverse backgrounds to understand their needs
• Demonstrated ability to build effective working relationships and liaise across all levels both internally and externally
• Demonstrated knowledge and understanding of the needs of older people and the aged care system
• Proven ability in coordinating and/or scheduling services
• Well-developed organisational, time management and IT skills

If this sounds like the right fit for you

If you are interested in this exciting opportunity and looking to contribute to our organisation’s success, we’d love to hear from you.

Click APPLY NOW

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter,
• A current resume showcasing demonstrated skills and experiences, and a cover letter outlining your motivation for the role.
  
  

Applications will be considered upon submission, so we encourage you to apply early.

If you have any questions about the role, or want more clarification, please contact Sarah.Lean-Jones at Sarah.Lean-Jones@bsl.org.au for a confidential discussion.

Applications close: Monday the 14th of July 2025 at 5:00pm

An up-to-date COVID-19 vaccination and annual influenza vaccination are required for this position 

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.

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